Custom Links Care Ltd
Privacy Policy
Privacy Policy for Custom Links Care
Reviewed Date: 30.03.2026
Custom Links Care (“we”, “us”, or “our”) operates the website www.customlinkscare.com and provides care services and recruitment solutions.
We are committed to protecting your personal data and handling it in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Who We Are
Business Name: Custom Links Care
Email: info@customlinkscare.com
Address: 636 London Road, Westcliff On Sea, SS09HW
- Information We Collect
We may collect and process the following types of personal data:
- a) Information you provide to us:
- Name, address, email, and phone number
- Information submitted via contact forms or enquiries
- CVs, employment history, qualifications, and references
- Right-to-work documentation
- b) Special Category Data (Sensitive Data):
As a care provider, we may collect:
- Health and medical information
- Care needs and support requirements
- Safeguarding-related information
- DBS (criminal record) information where required
- c) Information collected automatically:
- IP address
- Browser type and version
- Website usage data (pages visited, time spent, etc.)
- How We Use Your Information
We use your data to:
- Provide care services safely and effectively
- Deliver recruitment and staffing services
- Match candidates with suitable roles
- Communicate with clients, candidates, and service users
- Comply with legal and regulatory obligations
- Improve our website and services
- Maintain security and prevent fraud
- Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – where you have given clear permission
- Contract – to provide services or recruitment support
- Legal Obligation – to comply with applicable laws and regulations
- Legitimate Interests – to operate and improve our services
For special category data, we process information where:
- It is necessary for health or social care purposes
- It is required for employment law obligations
- We have obtained explicit consent where necessary
- Recruitment and Candidate Data
When you apply for a role or register with us, we may collect:
- CV and employment history
- Qualifications and training records
- References and background checks
- Right-to-work documentation
We use this information to:
- Assess suitability for roles
- Match candidates with clients
- Comply with legal and regulatory requirements
We may share relevant candidate information with prospective employers or clients as part of the recruitment process.
- Sharing Your Information
We do not sell your personal data. We may share your data with:
- Clients and organisations receiving recruitment services
- Healthcare professionals (e.g. GPs, nurses)
- Local authorities and safeguarding bodies
- Regulatory authorities, including the Care Quality Commission (CQC), where applicable
- Service providers who support our business operations
- Legal authorities where required by law
- Safeguarding
We are committed to protecting vulnerable individuals. Where necessary, we may share personal information with appropriate authorities if there are concerns about abuse, neglect, or safety.
- Cookies
Our website may use cookies to improve user experience and analyse traffic.
Where required, we will obtain your consent before placing non-essential cookies on your device. You can control cookies through your browser settings.
- Data Retention
We retain personal data only for as long as necessary, including:
- To provide care or recruitment services
- To meet legal, regulatory, and safeguarding requirements
Retention periods may vary depending on the type of data and legal obligations.
- Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
- Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request transfer of your data
To exercise your rights, please contact us.
- Complaints
If you have concerns about how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
We would appreciate the opportunity to resolve your concerns first.
- Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
- Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Email: Info@customlinkscare.com
Address: 636 London Road, Westcliff On Sea, SS09HW
